The State of Outsourcing: At the Crossroads of AI, Quality and Cost Savings

Join us to learn how market forces are impacting outsourcing strategies




The State of Outsourcing: At the Crossroads of AI, Quality and Cost Savings
As organizations across industries use outsourcing to maximize their business outcomes and access valuable talent, their strategies do not remain stagnant — and neither does the market.

Companies are rethinking what they need from their outsourcing partners and exploring their options. Even those receiving satisfactory service from their partners are considering a change, according to a recent survey conducted by SupportNinja and CMSWire Insights.

In this new environment, cost efficiency is no longer enough — service quality provides critical value. Companies also seek outsourcing partners who incorporate emerging technologies like artificial intelligence (AI).

Our expert speakers, Craig Crisler, CEO at SupportNinja and Sarah Kimmel, VP of Research at CMSWire, will explore the changing trends in outsourcing and explain the shifting value proposition that guides how companies today look for outsourcing partners.

This webinar will help organizations understand more deeply how attitudes are shifting and how they can maximize the results from their outsourcing investments.

During this live session you'll:

  • Learn how market forces are impacting organizations' outsourcing priorities.
  • Discover how companies measure the value of their outsourcing programs.
  • Understand how organizations are approaching the integration of AI into their operations and what they expect from outsourcing vendors.
  • See how the tech sector differs from other industries in how they use outsourcing and what service quality they expect from vendors.


Don't wait to save your spot. Register now!