Report: Customer Experience - The New Digital Marketing

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Customer Experience Management (CXM) is emerging as a distinct digital marketing practice. Marketers today want to connect their data with content management systems to drive sales, improve targeting and conversion rates, and take engagement to the next level.

In this complimentary Outsell Gilbane report you’ll learn why CXM relies heavily on the capabilities of numerous technologies to manage a 360-degree view of a customer including:

  • Web Content Management
  • Targeting and Personalization
  • Web Analytics
  • Email and Campaign Management
  • Search
  • Translation and Localization Services
  • Customer Relationship Management
  • Social Engagement

Learn how to fully manage and deliver an engaging experience to your customers.  

Understand the present imperatives of Customer Experience Management.


This content is sponsored by Ektron.