GenAI and the Top 5 Priorities of Customer Service in 2024
In 2023, generative AI took center stage, promising to boost productivity and elevate customer service. In fact, a staggering 70% of organizations explored generative AI last year.
As we look ahead, AI is proving to be a reality that can't be ignored. But it's not the only factor impacting the future of customer service. The other priority is multichannel engagement.
Tune in to this live webinar and discover:
- How to deliver personalized customer service at scale
- How to unlock greater agent productivity with a generative AI-driven assistant
- How Freshworks harnesses Gen AI through for its customers
Meet our speakers:
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Nathan Mazellan, Vice President of Support, Slingshot edu
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Jenny Petersen, Senior Director of Product Management, Freshworks
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Dom Nicastro, Managing Editor, Simpler Media Group (Moderator)
Take advantage of the chance to learn more about using generative AI in customer service!
View the Recording:
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Webinar On-Demand Sponsored By
Freshworks provides intelligent customer
engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use and offer quick return on investment.
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
For more information visit www.freshworks.com.
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