The Best Use Cases for Generative AI in Customer Service
Leveraging generative AI for better customer, agent & employee experiences
Generative AI has created exciting new opportunities to elevate and automate customer service and knowledge management (KM).
If you manage contact center/customer service operations or you are in charge of transforming CX, AX (agent experience), or EX (employee experience), do you wonder what you need to know and do with generative AI, so you can get ahead of your peers in leveraging this disruptive innovation? What are the practical customer service use-cases for generative AI? How can you mitigate risk and maximize value?
No worries–eGain thought leaders and practitioners will have the answers for you. Attend our session to find out.
Meet our speakers:
Arvind Gopal, VP, Product Management at eGain
Eric Anderson, Director, Product Management at eGain
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eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.egain.com for more info.