From Stress to Success: Reducing Complexity With AI-Powered Contact Center Solutions
Discover how contact centers can navigate a world of rising complexity
Contact center agents and supervisors both struggle with escalating levels of complexity and stress. This stress is detrimental to many aspects of the industry, leading to unhappy agents and frustrated customers. In fact, 78% of supervisors say that agents’ work stress is negatively impacting the customer experience, according to a recent survey conducted by NICE and CMSWire Insights.
In this environment, call center supervisors must carefully balance the tasks of retaining their workforce, easing agents' stress and meeting growing customer expectations. How can organizations achieve this balance?
Our expert speakers, Dana Shalev, Head of Product Marketing at NICE, and Sarah Kimmel, VP of Research at CMSWire, will explore the reasons behind rising stress levels. They will propose technology solutions that can successfully address these challenges. Engaging call center employees through technology doesn’t need to be a minefield — AI solutions can be an exciting way to both engage employees and satisfy customers.
During this webinar, you will:
- Understand how rising complexity impacts both employee stress levels and customer experience.
- Learn how agents are interested in AI solutions — creating an opportunity to explore AI strategies with workforce support.
- Explore how AI helps organizations address the challenges caused by complexity, improving customer and employee experience.
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Webinar On-Demand Sponsored By
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com