Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX Excellence
Contact centers face the dual challenge of delivering excellence within budget constraints while adapting to shifting employee expectations. Understanding and optimizing agent tasks remains a hurdle. A holistic approach across three pillars - people, process and technology - is crucial to excel in this dynamic landscape.
Next-gen technologies like generative AI, performance analytics and process intelligence are pivotal in evolving contact centers into advanced CX hubs.
Here's what's on the agenda:
- Key business priorities for contact center leaders
- Characteristics of a future-ready contact center
- Harnessing next-gen technologies for CX center transformation
- Overcoming barriers and implementing technologies at scale
Meet our speakers:
Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE
Harpreet Makan, Practice Director at Everest Group
Santhosh Kumar, Practice Director at Everest Group
Register now to secure your spot and be a part of the discussion!
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Webinar On-Demand Sponsored By
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com