Customer Journey Mapping Reboot: Reducing Effort and Decreasing Churn

If you’re curious about what really drives customer loyalty in 2023, here's a hint:
It's not about "surprising and delighting."


Customer Journey Mapping Reboot: Reducing Effort and Decreasing Churn

Are you curious about what really drives customer loyalty in 2023? Here's a hint: It's not about "surprising and delighting." In today's uncertain macroeconomic landscape, customer experience (CX) professionals must identify new approaches to driving loyalty and minimizing churn.

Join Matt Dixon, author of “The Effortless Experience,” and Marci Kirkpatrick, Director of CX Programs at SurveyMonkey by Momentive, to learn how to audit your customer journey map to mitigate common causes of disloyalty.

Register to learn:

  • Why providing frictionless customer experiences that minimize effort and boost retention is paramount in 2023
  • How to target areas in your customer journey map to reduce effort and improve engagement
  • Tips to eliminate friction, improve loyalty, and ultimately increase revenue

Don't miss this opportunity to learn from one of the world’s leading customer experience experts! RSVP today to secure your spot.