WEM Innovations to Improve Your Contact Center

Get the tools your agents need for more effectiveness

Working in a contact center is challenging because agents deal with an endless flow of inquiries and requests from demanding consumers. Agents need intelligent and practical tools to do their jobs effectively.

Please join Dana Shalev, Head of Product Marketing at NICE, and Donna Fluss, President of DMG Consulting, to learn:

How contact centers need to adapt to the changing expectations of consumers and employees
Which workforce engagement management (WEM) applications deliver measurable benefits for agents, customers, and your bottom line
How a new generation of WEM applications – interaction analytics, automated quality management, workforce management, gamification, and more – are enhancing the agent and customer experience

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Webinar On-Demand Sponsored By

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
For more information, visit www.nice.com