The Future of Contact Centers with AI at the Helm

Join Industry Experts to Explore the Latest Innovations in Conversational AI for Contact Centers

...with special guest speaker from GoDaddy

The Future of Contact Centers with AI at the Helm

Conversational AI technologies like Deep Learning, Generative AI (GAI) and human in the loop solutions have the potential to transform the customer experience and contact center operating model.

In this webinar, we will explore the ways in which GAI can address the challenges faced by today's contact centers, improving the customer experience while increasing labor capacity and efficiency.

Join Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, to learn practical considerations for taking AI-driven solutions to production, including measurable business outcomes such as labor optimization, AHT, FCR and CSAT.

During this event, our experts will help you to:

  • Discover the challenges that contact centers, AX, and CX face and how GAI-assisted applications can help solve them
  • Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
  • Hear how human in the loop technology goes far beyond automating mundane tasks, saving up to 30% of contact center labor costs