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The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve

Optimizing customer journeys with AI, analytics and data


The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve

The ever-evolving world of social media is becoming increasingly complex, with new technologies, cultural shifts and data overload creating challenges for organizations seeking to deliver exceptional customer experiences, elevate their brand, and optimize their social selling strategies. In fact, data shows that social media platforms are constantly shifting in relevance, with some becoming more important than ever.

Join Sprinklr executive Alex Diedrich, Lead Solutions Specialist at Sprinklr, in this eye-opening webinar as he explores how Marketing & Social Media leaders are leveraging the power of AI, Analytics, and Data to unify the digital edge and transform customer journeys. Discover how organizations are using AI to gain deep insights into customer behavior, sentiment analysis and content creation; and how these insights are helping to retain customers, win their loyalty, and reduce operating expenditures, all while optimizing the digital customer journey.

Key takeaways from the webinar include:

  • New Trends Alert: which platforms stay relevant or become more important?
  • The impact of emerging technologies like AI on social media
  • Learn how to optimize your digital customer journey