How Organizations Can Design, Build and Run Generative AI Into the Customer Experience

Discover How to Drive Enhanced CX Through Generative AI

For business leaders, Generative AI promises enhanced customer experiences – but it doesn’t come without challenges. How can organizations use Generative AI to embrace the art of the possible in a way that improves CX and increases efficiency, while considering the potential risks of using this powerful technology? To be successful, business leaders will need a strong ecosystem of talent and practices – emphasizing thoughtful design, data and technology.

Join James Kim, Managing Director of Design and Andy Bird, VP of Strategy from Concentrix, as we dive into Generative AI, review key scenarios and cover specific CX use cases. We’ll discuss its impact on the way we augment the delivery of CX – balancing the use of people and technology to solve the right problems(design), enable the right capabilities (build) and seamlessly operate and improve (run).

Attendees will discover:

The skills needed to design, build and run generative AI-based CX solutions
The areas to focus on in 2023—and beyond
The governance, measures and ethical guidelines should you consider to protect your customers and brand

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Webinar On-Demand Sponsored By

We Reimagine everything CX to improve business performance for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX for over 130 Fortune Global 500 and 125 new economy clients. Whether it’s a specific solution or the whole end-to-end journey, we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 40 countries and 6 continents, we provide services across key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Location: Virtually Everywhere.

Learn more at www.concentrix.com