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How Organizations Can Design, Build and Run Generative AI Into the Customer Experience

Discover How to Drive Enhanced CX Through Generative AI


How Organizations Can Design, Build and Run Generative AI Into the Customer Experience

For business leaders, Generative AI promises enhanced customer experiences – but it doesn’t come without challenges. How can organizations use Generative AI to embrace the art of the possible in a way that improves CX and increases efficiency, while considering the potential risks of using this powerful technology? To be successful, business leaders will need a strong ecosystem of talent and practices – emphasizing thoughtful design, data and technology.

Join James Kim, Managing Director of Design and Andy Bird, VP of Strategy from Concentrix, as we dive into Generative AI, review key scenarios and cover specific CX use cases. We’ll discuss its impact on the way we augment the delivery of CX – balancing the use of people and technology to solve the right problems(design), enable the right capabilities (build) and seamlessly operate and improve (run).

Attendees will discover:

  • The skills needed to design, build and run generative AI-based CX solutions
  • The areas to focus on in 2023—and beyond
  • The governance, measures and ethical guidelines should you consider to protect your customers and brand