The State of the Call in 2023
Maximizing the power of voice—what you need to know for 2023
Consumers are increasingly distrustful of answering the phone due to spam and nuisance calls, leading to financial losses for both consumers and enterprises.
As 87% of consumers believe unidentified could be fraudulent, enterprises must pay close attention to how they can improve connection rates with trust and identity.
Hiya's 2023 State of the Call report provides insights and trends based on survey data and analysis of over 200 billion calls, including consumer and industry communication preferences, average losses to spam calls in key markets, and consumer perceptions of brands that lack trust and security in their communications. Join Hiya's CEO, Alex Algard, and VP of Product, Tanvi Saxena, to learn more.
In this webinar you will learn:
- Which personalization elements deliver the most value
- What owned data and analytics required to fuel this kind of personalization
- How to get the most value from the first customer interaction to the last
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Hiya is trusted by global businesses, carriers, and consumers to
provide secure, engaging connections and stop unwanted calls.
Built on the world’s leading Voice Security Platform, Hiya connects businesses with their customers, helps carriers secure their networks, and protects people from spam and fraud calls.
Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 400 million users on the Hiya Voice Security Network, powering call protection and identity for AT&T, EE, Samsung, Ericsson and more. Learn more at www.hiya.com.