The State of the Call in 2023

Maximizing the power of voice—what you need to know for 2023 

The State of the Call in 2023

Consumers are increasingly distrustful of answering the phone due to spam and nuisance calls, leading to financial losses for both consumers and enterprises.

As 87% of consumers believe unidentified could be fraudulent, enterprises must pay close attention to how they can improve connection rates with trust and identity.

Hiya's 2023 State of the Call report provides insights and trends based on survey data and analysis of over 200 billion calls, including consumer and industry communication preferences, average losses to spam calls in key markets, and consumer perceptions of brands that lack trust and security in their communications. Join Hiya's CEO, Alex Algard, and VP of Product, Tanvi Saxena, to learn more.

In this webinar you will learn:

  • Which personalization elements deliver the most value
  • What owned data and analytics required to fuel this kind of personalization
  • How to get the most value from the first customer interaction to the last