The CX Commute vs. The CX Joy Ride
Is your CX traffic holding up your customer's journey?
We’ve all been stuck in traffic, commuting in the morning, the evening, maybe going to the beach where those highways get so small! Commuting, in a word – stinks. On the flip side, we’ve all been on a drive that we’ve enjoyed – in a convertible perhaps, through the mountains or even on the sands of the beach (once we’ve gotten off the tiny inroads to it!).
The point is, the action is the same – we’re engaged and driving – what happens during that drive is what makes the difference between indelible memories and moments we’d like to forget. The same is true for customer journeys. Don’t make them “commute” when engaging with your brand – make it something to remember.
Join NICE CXone’s Brian Mistretta as he talks through the customer journey, why businesses struggle with creating a meaningful one and what opportunities there are to take the headache out of the CX commute and make it a delightful experience.
In this webinar you will learn:
- How to understand the digitally-fluent customer journey
- How self-service can come to the rescue
- How to help agents put the exclamation point on an exceptional experiences
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Webinar On-Demand Sponsored By
With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics.
Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
Learn more at www.nice.com.