The CX Commute vs. The CX Joy Ride
Is your CX traffic holding up your customer's journey?
We’ve all been stuck in traffic, commuting in the morning, the evening, maybe going to the beach where those highways get so small! Commuting, in a word – stinks. On the flip side, we’ve all been on a drive that we’ve enjoyed – in a convertible perhaps, through the mountains or even on the sands of the beach (once we’ve gotten off the tiny inroads to it!).
The point is, the action is the same – we’re engaged and driving – what happens during that drive is what makes the difference between indelible memories and moments we’d like to forget. The same is true for customer journeys. Don’t make them “commute” when engaging with your brand – make it something to remember.
Join NICE CXone’s Brian Mistretta as he talks through the customer journey, why businesses struggle with creating a meaningful one and what opportunities there are to take the headache out of the CX commute and make it a delightful experience.
In this webinar you will learn:
- How to understand the digitally-fluent customer journey
- How self-service can come to the rescue
- How to help agents put the exclamation point on an exceptional experiences
View the Recording: