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How AI is Creating Better Agent and Customer Experiences

AI has gone mainstream, learn how to best use it in the contact center // Live Wednesday, November 2 at 9am PT / 12pm ET

 How AI is Creating Better Agent and Customer Experiences

Make no mistake, organizations of all sizes have accelerated initiatives to deliver meaningful differentiation to customer experience while also keeping up with the groundswell of call volumes that continue to rise.

When it comes to technology investments that yield game-changing results, the time for considering artificial intelligence (AI) to support customers and agents has never been greater.

Join NICE CXone’s Brian Mistretta and Erika Heald, Founder and Lead Consultant of Erika Heald Marketing Consulting, as they explore why contact center and customer service leaders should be prioritizing AI to drive improvements in operations, agent performance and most importantly delivering exceptional customer experience.

During this webinar you'll learn the answers to the following:

  • What are the use cases AI can solve for?
  • What are the quick wins for proving the value of AI?
  • How can you make the case for AI in the contact center?