The Untapped Value of Contact Centers – Your Key to Transforming CX
Revolutionize customer experience via real-time feedback // Live Wednesday, September 14 at 11am PT / 2pm ET
The contact center is the heartbeat of your brand, where advisors respond to your most passionate customers around the clock. Every passing minute means more feedback for you and your team. Yet, most CX pros are only tapping into a small subset of the insights made available to them through these interactions.
In this webinar, Concentrix will breakdown all the ways customers are providing feedback while engaging with advisors, and how to best use technology + advanced analytics to fully extract value from this critical channel. You’ll walk away with a clear plan incorporating real-time insights based on every customer conversation.
In this webinar you will:
- Understand the wealth of insights available from your contact center.
- Learn to leverage best practices in technology & analytics to create strategic CX success.
- Know the critical metrics to measure your customer experience intiatives.
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Webinar Sponsored By
Concentrix VOC transforms customer experiences from “so-so” to spectacular by unleashing the power of feedback! We help clients to learn from their customers and employees, predict behavior, and guide actions for great customer experiences. Learn more at www.concentrix.com.