How the Leader of the Future Drives CX Forward
What’s possible and what works // Live Wednesday, August 31 at 11am PT / 2pm ET
Customer journeys are changing, now more than ever. To keep up, the customer experience needs to adapt to these new behaviors. But changing the customer experience can’t be done with the wave of a magic wand — it requires a shift in thinking to a customer-first and data-driven approach to CX.
For the second year running, 7.ai partnered with CMSWire for the CX Leader of the Future survey. Join Sarah Kimmel, vice president of research for CMSWire, Nidhin Varghese, Senior Director - Solutions & Product Marketing for 7.ai, and Lisa Matherly, SVP, Marketing for 7.ai as they discuss the results of this research.
What are the current best practices in CX? Who should have responsibility for the CX function? What do centralized CX teams do differently from the rest?
Join the webinar and learn: Challenges and opportunities CX leaders are facing now Differences in leadership approach to the customer experience How this difference in approach affects CX outcomes
In this webinar you'll learn:
- Challenges and opportunities CX leaders are facing now
- Differences in leadership approach to the customer experience
- How this difference in approach affects CX outcomes