Unlocking the Power of AI in the Contact Center

CX Lessons from JetBlue, DISH & more 

Unlocking the Power of AI in the Contact Center

Join us to learn how some of the world's most beloved brands like JetBlue and DISH are setting the bar for employee engagement—and delivering loyalty-winning customer service. Hear how they are using state-of-the-art artificial intelligence across all parts of their organization—from agent calls, chats, quality management, training, to analytics and more. Hear directly from the leaders at both companies on how they're achieving breakthrough success in using AI to:

1) Reduce costs, grow revenue and increase customer satisfaction
2) Improve agent training and decrease agent attrition
3) Maximize value from customer interaction data

You'll get the inspiration you need to create both a winning customer experience and  employee experience strategy, with insight on how to execute. You won't want to miss it.

In this webinar you'll:

  • Hear how some of the world's largest brands are using AI to elevate their CX performance
  • Learn how to incorporate new operating models that lower expenses
  • Get insight on new technologies designed to increase agent productivity for both WFH and hybrid environments