5 Ways Contact Centers Mitigate TGR’s Impact

Propel your business into the future with these hard-learned lessons // Live Tuesday, July 12 at 11am PT / 2pm ET

5 Ways Contact Centers Mitigate TGR’s Impact

The Great Resignation (aka “Reshuffling”) phenomenon has required companies in all verticals to recalibrate their approach to supporting and empowering their employees. However, the broader challenges of employee retention and satisfaction is nothing new to the contact center, where thoughtful technology deployments now deflect mundane tasks and allow agents to focus on high value, consultative conversations with customers.

Join Opus Research and [24]7.ai for a lively webinar to discuss the 5 key ways contact centers successfully combine automation, conversational intelligence, and multi-channel options to improve agent productivity and satisfaction. The more interesting the work, the more satisfied the agent—and the happier the customer.

In this webinar you'll learn:

  • How your business can learn from contact center operations
  • Hard-learned lessons to propel your business into the future
  • Key takeaways from Opus Research 2022 Enterprise Intelligent Assistant survey findings