Webinar On-Demand

Effortless Customer Service for the Digital-First Era

Be empowered to deliver delight

Customer behavior and expectations are forever evolving, but many businesses have seen the pace of change radically accelerate over the past few years.

Digital conversations with customers have become the default, and it isn’t enough that they be fast, they must also be empathetic and personalized.

Join this live, hour-long webinar with Joe Jorczak, Head of Industry, Service & Support at Yext; Shep Hyken, CX Expert at Shepard Presentations; and Colin Crowley, CX Advisor at Freshworks as they discuss how CX leaders must architect truly effortless customer service while continually reassessing its business implications.

In this webinar on-demand you’ll learn:

  • What does “effortless” customer service mean for the modern customer?
  • How can customer service agents be empowered to deliver delight?
  • How should businesses leverage the right tech to keep pace?

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This webinar is sponsored by Freshworks.