Identifying and Measuring the KPIs That Will Elevate Your Customer Support and Service
Identify key strategies to propel your Customer Experience program to reduce call time and scale your CX program
In a rapidly evolving world, it is becoming imperative for organizations to focus on the customer's experience at the center of their business. However, with organizational silos, it can be incredibly difficult to maintain the necessary momentum for change.
This webinar will highlight strategies to infuse the customer's experience within your organization to improve the experience across the entire value chain.
Join this live, hour-long session with Katrina Schiedemeyer, Customer Experience & Innovation Manager; Founder & CEO for a unique view on designing a supplier and customer experience program.
In this webinar on-demand you’ll learn:
- How to identify key strategies to propel your organization forward with CX growth
- To identify strategies to hit your organizations CX KPIs while reducing costs
- How to reduce call time and infuse empathy into your call center for a better agent and customer experience