SiriusXM’s Secret to Turning Customer Emotions Into ROI

When customers demonstrate sentiment or express emotion during their interactions with a brand, they are providing golden opportunities for the brand to improve satisfaction.

Knowing how to identify, interpret and navigate these critical areas of customer engagement can be complex, but when done correctly, they can be extremely beneficial tools, not only for the contact center, but all throughout the entire enterprise.

Join CallMiner and Kevin Doyle, Manager, Contact Center Analytics at SiriusXM for this highly informative, hour-long webinar on how the SiriusXM team is using CallMiner’s emotional analysis tools to drive action within and beyond the contact center, creating better experiences for customers and increasing the likelihood of successful upsell opportunities and renewals.

In this webinar on-demand you'll learn how to:

• Equip operating teams with customer feedback and insights derived from emotion and sentiment to help drive organizational improvements
• Devise a scoring methodology that can help predict customer satisfaction based on emotions expressed
• Envision the future state of emotional analysis