Modernized Knowledge Management: The New Driving Force Behind a Great Employee and Customer Experience
How creating engaged workplaces drives business impact and delivers optimal customer experiences
Between the “Great Resignation” taking place internally, and heightened expectations externally around exceptional customer experience, businesses are at a critical inflection point and re-evaluating the elevated role knowledge needs to serve for both.
Traditional knowledge management practices are outdated for today’s dynamic workplaces, and a modernized approach has quickly taken shape to enable a more distributed, collaborative, and empowering approach to knowledge engagement centered on trust in the sources of that information.
In this live, hour-long webinar, join Jordan Slabaugh, Chief Marketing Officer at Bloomfire and guest speaker Cheryl Mckinnon, Principal Analyst at Forrester Research, as they dive deep into how knowledge management has been revitalized in recent years. We'll cover how adoption of this modernized approach is cultivating empowered employees, business resilience and the ability to deliver optimal customer experiences.
Discussion areas in this webinar on-demand will include:
- Internal forces influencing higher employee engagement
- The evolved role knowledge - and knowledge engagement - has in cultivating empowered employees
- How employee experience directly impacts customer experience
- Strategies to kick-start a fresh approach to knowledge discovery and delivery