5 Ways Angie’s List/HomeAdvisor Increased Employee Experience

Steps you can take to attract and retain top employees in your organization

We’ve all been there – spending company time, money and resources training new agents, only for them to turn around a week or two later with their resignation. It’s costly, demotivating and certainly doesn’t help the bottom line.

The team at Angi, formerly HomeAdvisor & Angie’s List, noticed a trend within their organization of low performance #s and high turnover rates with employees. Their quick thinking and strategies implemented saved the company hundreds of dollars, retained top talent, and improved the overall employee experience.

Join us for a live, hour-long webinar to hear Chad Scott, VP, Learning, Quality & Compliance, Angi; Nick Morrison, Manager of CSAT and Quality Analytics, Angi; Ezra Roberts, Manager, Quality Analytics, Angi, tell their story of how they identified the issue, what they discovered and the changes they made leading to both organizational and financial growth.

In this webinar you’ll learn:

  • How to equip your employees with the tools, products and resources needed to be empowered, engaged and happy
  • What to look for when identifying an issue with agents, and how to respond in a timely manner
  • How to decrease training spend, while increasing the overall employee experience

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This webinar is sponsored by CallMiner.