Proving the Business Value of Customer Experience
Investing in the customer experience
Customer Experience (CX) leaders are often asked to discuss why investing in customer experience is important. C-level leaders want to know if CX is worth the investment.
Customer-focused employees across Marketing, Sales, HR, and other departments want to know if new CX initiatives are worth pushing for. Even organizations with running CX programs often wonder how those efforts pay off.
To be successful, CX leaders must be able to prove that every facet of their organization is directly impacted by a consistently delivered, positive customer experience.
Join our live, hour-long webinar with Jeannie Walters CCXP, CEO & founder of Experience Investigators, as she covers how CX done well generates positive ROI for your business.
In this webinar on-demand, you will learn:
- How exceptional CX drives greater revenue per customer and lowers churn
- Why customers who stay longer spend more with your brand
- How referrals impact your bottom line
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This webinar is sponsored by Medallia.