Why CX Programs Struggle to Demonstrate Results
Three actionable tactics to improve customer experience
Despite heavy investment over the past few years, customer experience (CX) programs are struggling to demonstrate measurable business outcomes. One of the primary reasons for this is the lack of a comprehensive and unified view of the customer experience.
Join us with Christopher Stark, Director of Business Value Consulting at Khoros, for a live, hour-long webinar and frank discussion about how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.
In this webinar on-demand, you’ll learn:
- Three steps to proving the business results of your CX program
- Why the right data is key to transforming customer insights into business outcomes
- Which brands successfully execute their micro-moments