Voice of the Employee: Aligning Employee Listening with User Experience Tools and Services

Surbhi Ugra, Head of Employee Experience Excellence at Unilever, will share a pragmatic approach to employee experience with insight from the Unilever blueprint. Surbhi will explore the use of employee-led thinking (4D) approach to ensure incorporation of user insights throughout services delivered by the organization.

Join us for a live, hour-long webinar as we hear how Unilever uses always-on and ad hoc employee listening to discover what employees are saying about live services, and learn how they define root cause problem statements. We’ll cover how to use employee interviews and focus groups to deep dive qualitative data, set baselines and establish targets.

In this webinar on-demand you’ll learn:

• How to validate your approach towards end-user feedback by using digitally powered volunteer communities, like Digital Ninjas and Accessibility Squads at Unilever.
• Keys to ensuring technology platforms are intuitive and accessible for all from the start.