Supercharge Customer Service and Agent Productivity With AI
Increase employee satisfaction to improve customer satisfaction
As the world moves to digital transactions, 92 percent of contact centers have invested in virtual agents. However, not all of them will be successful in capturing loyal customers without a carefully considered plan. And while digital channels are thriving, the human touch is a steadfast requirement for a superior CX – 38 percent of businesses expect to add agents over the next year.
So how will you supercharge agent productivity to provide customers the level of service they expect?
Join us with 7.ai for a live, hour-long webinar as we discuss the findings of a new Frost and Sullivan report on leveraging digital solutions to create an environment that fosters customer loyalty and improves the agent experience.
At the end of the day, happy agents = happy customers = greater brand loyalty, and it’s possible to make agents happier and more productive at the same time
Thursday, September 23 at 11am PT/ 2pm ET/ 8pm CET
In this webinar you’ll learn how to:
- Supercharge agent productivity to deliver the kind of customer care needed to differentiate your company
- Ensure customer loyalty as your brand transitions from voice to digital interactions
- Leverage conversational AI technology for competitive advantage