How to Build a Digital First Omnichannel Customer Engagement Strategy

Why empowerment is your vehicle for greater CX success

Customer behaviors as we know them have changed. With almost 3 billion mobile phone users using messaging apps globally to communicate, asynchronous messaging is quickly becoming the de facto method of communication.

Today's consumer expects to use the same messaging channels to communicate with their favorite brands for their service needs. But can they?

Join CMSWire and Casey Steenport, Manager of Solution Engineering at Freshworks for this live, hour-long webinar. We’ll explore how you can seamlessly add messaging channels into your omnichannel customer service strategy, thereby communicating with your customers on their terms while driving down the total cost of service in your organization.


Wednesday, September 8 at 11am PT/ 2pm ET/ 8pm CET

In this webinar you’ll learn how to:

  • AI/ML strategies to transform your customer & employee experience
  • Why omnichannel is a necessary strategy to reach customers
  • What messages work best in an omnichannel strategy

Sponsored by

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This webinar is sponsored by Freshworks.