Leading CX Into the Future
How centralizing responsibility for CX leads to customer satisfaction and success
Organizations have devoted tremendous time and resources to improving customer experience (CX), but responsibility for the overall experience remains distributed. Are distributed efforts aligned to yield results? What does the future organization of CX look like?
7.ai recently partnered with the research team at CMSWire on the CX Leader of the Future survey. By surveying hundreds of respondents in the CX space we were able to find insights into the levers that improve customer experience outcomes for organizations.
Join Sarah Kimmel, Vice President of Research for CMSWire and Dan Reed, Chief Customer Officer at 7.ai for a live, hour-long webinar that takes a deep dive into how the role of the CX leader is evolving over time and how organizations can evolve and increase the impact of the customer experience.
In this webinar on-demand, you’ll learn: