View the Recording:
By submitting this form I acknowledge that I have read and
understood Simpler Media Group, Inc.'s privacy policy.
This webinar is sponsored by [24]7.ai.
Pandemic lockdowns led to spiking inbound call volumes and dramatic changes in call types to new, Covid-driven intents. Many companies realized turning IVRs (Interactive Voice Responses) into IVAs (Intelligent Virtual Assistants) was a matter of necessity to increase automation and scale customer service during this period of work-from-home agents.
In a few months, leading-edge companies transformed their IVRs from a front-door for phone callers into a more helpful intelligent virtual assistant for both voice and digital channels.
Join CMSWire with Patrick Nguyen, chief technology officer for [24]7.ai and Dan Miller, lead analyst and founder of Opus Research, for a live, hour-long webinar to learn how companies are taking a conversational service automation approach.
This webinar on-demand covers:
- Upgrading IVRs with Conversational AI: Moving from directed dialog to natural conversations
- The IVR-to-Digital approach: Give callers the choice to add or switch to digital channels
- Unified Development: Using a single platform for conversations across chat, messaging, and voice channels
Sponsored by
