Webinar On-Demand

Conversational Engagement: A Clear Path from IVRs to IVAs

Pandemic-driven demands for accelerated IVR transformation

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 This webinar is sponsored by [24]7.ai.

Pandemic lockdowns led to spiking inbound call volumes and dramatic changes in call types to new, Covid-driven intents. Many companies realized turning IVRs (Interactive Voice Responses) into IVAs (Intelligent Virtual Assistants) was a matter of necessity to increase automation and scale customer service during this period of work-from-home agents.

In a few months, leading-edge companies transformed their IVRs from a front-door for phone callers into a more helpful intelligent virtual assistant for both voice and digital channels.

Join CMSWire with Patrick Nguyen, chief technology officer for [24]7.ai and Dan Miller, lead analyst and founder of Opus Research, for a live, hour-long webinar to learn how companies are taking a conversational service automation approach.

This webinar on-demand covers:

  • Upgrading IVRs with Conversational AI: Moving from directed dialog to natural conversations
  • The IVR-to-Digital approach: Give callers the choice to add or switch to digital channels
  • Unified Development: Using a single platform for conversations across chat, messaging, and voice channels

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