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This webinar is sponsored by Sitecore.
Only 19% of customers feel that brands care about them. Customer experience (CX) professionals have a steep hill to climb.
What can companies do to ensure their customers feel like they are more than a number, that they are well cared for?
If you’ve got questions, we’ve got answers. Join CMSWire, Annette Franz, CCXP, founder and CEO of CX Journey Inc., and Jill Grozalsky, Product Marketing Director at Sitecore for this live, hour-long webinar as we discuss the critical role emotion plays in creating a CX that not only differentiates but delivers value to your customers and increases customer loyalty.
This webinar on-demand covers:
- What does “care” actually mean to customers?
- What are caring brands doing to make customers feel special?
- What brands must do differently to engage and keep their customers
- What the business impact of emotion-powered CX provides
