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This webinar is sponsored by Usabilla.
Building Voice of Customer (VoC) programs has become a priority for many brands, as it can help them deepen customer relationships, improve experiences, and create new products and services.
Unfortunately, VoC programs are fraught with risk. Many of them fail as the data generated is not actionable and the programs lack proper direction.
Join CMSWire and Usabilla for this live, hour-long webinar where we discuss ways organizations can turn VOC customer data into information that can inform decision-making and drive cross-function ROI.
JUNE
30
Tuesday, June 30 at 10am PT/ 1pm ET/ 7pm CET
This webinar will cover:
- The state of Voice of Customer programs
- How poor VoC execution can waste resources and become a revenue pit
- Why VoC insights get lost in organizational data silos
- What you can do to transform your program and make your insights actionable
