Webinar On-Demand

Exceed Customer Expectations by Using Digital + Humans for Smarter Engagement

How to handle disruption and amplify customer self-service

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 This webinar is sponsored by Bold360 by LogMeIn.

During the last few months, the current pandemic has had consumers experimenting with new habits and activities and their time spent in digital channels has increased exponentially. Those working at home are also using channels differently to get work done and meet their needs — including contact center agents.

The challenge is how to handle escalating service volume, meet shifting customer expectations and provide experiences that win loyalty and increase customer satisfaction when things aren’t normal. The answer is to enable your agents to combine digital and human channels with a smart approach to engagement.

Join CMSWire, B2B Marketing Strategist and CEO Ardath Albee, and LogMeIn for this live, hour-long webinar where we’ll cover what it takes to deal with disruption, how to shift with customer expectations and how to amplify customer self-service.

This webinar on-demand covers:

  • What consumers expect when they’re dealing with the unexpected
  • How to help agents adapt to context shifts to deliver against customer expectations
  • What messaging works best in digital channels to amplify the value of self-service
  • How to use technology that’s perceived as a natural step instead of a lack of responsiveness