April 2020—Lunchbox Webinar On-Demand
Putting the “Customer” in Customer Experience
Design a culture that puts the customer at the heart of your business
Customer experience is the only true competitive advantage for businesses today. After all, it’s all about the customer! It’s the reason companies are in business. Customer experience leaders—those brands that excel at both employee experience and customer experience—are growing 5 times faster than the competition.
Becoming a customer experience leader doesn’t happen by chance. It happens when there’s a commitment by executives to deliberately design a culture that puts the customer at the heart of everything the business does.
Join CMSWire and Eric Fullerton, Lead Product Evangelist at Acquia, for a live, hour-long editorial webinar with Annette Franz, CEO & Founder of CX Journey Inc., on how to achieve a culture shift, a mindset shift and a behavior shift to become a customer experience leader. We'll discuss the critical changes that must be made in order to bring the customer into the business and to put the customer in the customer experience.
This webinar on-demand covers :