As the lines between business and personal life continue to blur, customers’ expectations are changing accordingly. Customer service is no longer viewed as a cost center but rather a strategic component for business growth. Using the power of AI, companies can unlock key data and information from within the organization to deliver accurate, relevant, and personalized experiences — not only to existing customers, but also to employees and future prospects.
Join CMSWire and Senior Product Marketing Manager at Coveo, Juanita Olguin for this live, hour-long webinar where we’ll walk through practical, real life examples of how leading companies are successfully leveraging AI and machine learning to transform their customer support operations.
Thursday, December 19 at 10am PT/ 1pm ET/ 7pm CET
This webinar will cover guidance on the following: