Webinar On-Demand

Decoding AI: Make Your Customer Service Organization a Competitive Differentiator

A masterclass in AI-enabled support transformation

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 This webinar is sponsored by Coveo.

As the lines between business and personal life continue to blur, customers’ expectations are changing accordingly. Customer service is no longer viewed as a cost center but rather a strategic component for business growth. Using the power of AI, companies can unlock key data and information from within the organization to deliver accurate, relevant, and personalized experiences — not only to existing customers, but also to employees and future prospects.

Join CMSWire and Senior Product Marketing Manager at Coveo, Juanita Olguin for this live, hour-long webinar where we’ll walk through practical, real life examples of how leading companies are successfully leveraging AI and machine learning to transform their customer support operations.

This webinar on-demand covers guidance on the following:

  • Understanding AI in the context of your overall business with an emphasis on customer support
  • Assessing your organization’s readiness for AI based on the maturity of your support organization
  • Prioritizing machine learning (ML) within your business and support strategy
  • Evaluating the potential for AI to deliver a strong ROI to the business