As the lines between business and personal life continue to blur, customers’ expectations are changing accordingly. Customer service is no longer viewed as a cost center but rather a strategic component for business growth. Using the power of AI, companies can unlock key data and information from within the organization to deliver accurate, relevant, and personalized experiences — not only to existing customers, but also to employees and future prospects.
Join CMSWire and Senior Product Marketing Manager at Coveo, Juanita Olguin for this live, hour-long webinar where we’ll walk through practical, real life examples of how leading companies are successfully leveraging AI and machine learning to transform their customer support operations.
This webinar on-demand covers guidance on the following: