In the digital era, there are two main methods of differentiating your business, according to The Wall Street Journal: by offering the lowest prices or by delivering the best customer experiences.
Given that competing solely on price is a “race to the bottom,” many companies today are focused on improving their customer experience — especially since customers who have had positive experiences with a company spend 140% more than those who had negative experiences.
Join CMSWire and veteran technology consultant and journalist James A. Martin and Brian Spraetz, Senior Product Marketing Manager for Five9, for a live, 30-minute webinar as we offer a practical guide to modernizing your customer experience.
Thursday, October 17 at 10am PT/ 1pm ET/ 7pm CET
This webinar will cover: