Evolve your Voice of the Customer (Voc) strategy:
It's easy to deliver a better customer experience when you've actually listened to your customers, but surprisingly many businesses miss this critical opportunity.
Advancements in artificial intelligence (AI) and data analytics now allow organizations to capture what customers think about your products, services and business at a significantly lower cost.
Join CMSWire, Aspire Customer Communications Services, and OpenText for a live, one-hour webinar to learn how Voice of the Customer (VOC) feedback leads to proactive customer communications and enhanced customer experiences. Understand why VOC analytics should be at the heart of any CX strategy.
By viewing this webinar on-demand you will learn: