Chatbots are getting quicker to deploy and train. When available within existing channels, it becomes easier for employees to request services and seek information, especially on mobile devices.
But poorly-deployed chatbots can frustrate more than they assist. It's easy to do a contained pilot, but a scalable service takes planning. How do you ensure that people know the topics that the chatbot can cope with? How do you ensure that content is maintained, and the responses improve?
Join CMSWire, Sam Marshall of ClearBox Consulting, and Gillian McCann, Head of AI and Cloud Engineering at Workgrid, for a live, hour-long webinar on how chatbots have evolved to be a robust technology, how to avoid early-adopter pitfalls and how to use them for best effect.
This webinar on-demand covers: