The State of Customer Communications Management: What’s New and What’s Next?

Dive into new surveys by Keypoint Intelligence on customer communications

As customer expectations rise some organizations find their progress on customer experience strategies stalled. Organizations realize they must offer e-delivery of bills, statements, renewal offers and more to meet customer expectations across all generations, but they aren’t sure how to do it well.

Join CMSWire, InfoTrends customer communications expert, Pat McGrew, and OpenText Exstream Manager of Product Strategy, Avi Greenfield, for a live, hour-long webinar to discuss new findings on consumer preferences, generational differences and enterprise plans for e-delivery. Learn key industry trends, challenges and best practices for managing customer interactions for better engagement.


Tuesday, December 4 at 8am PT/ 11am ET/ 5pm CET

This webinar will cover:

  • Findings on consumer communications preferences and enterprise plans to meet them
  • Best practices for customer interactions and e-delivery of transactional communications
  • Suggestions for improving both traditional and digital communications

View the Recording:

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 This webinar is sponsored by OpenText.