The Powerplay of Digital and Experience Transformations

Digital transformation offers organizations extensive opportunities to engage customers, employees and partners. And differentiating on customer experience has become the most key imperative for every organization.

The partnership between customer experience and every aspect of digital technology is a core capability that dramatically impacts how customers engage with a brand and drive business results.

Join CMSWire, Bjorn Hildahl, Head of DXP Business Unit at Quadient, and Diane Magers, CEO of Customer Experience Professionals Association (CXPA), for a 30-minute webinar on how organizations are tackling the complexity of transformation.

This webinar on-demand covers:

• The ways to define the journey you want customers to take
• How to orchestrate the organization to rally everyone around the customer journey
• Examples of how to bring new digital experiences to your customers while leveraging your existing legacy systems