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How to Achieve CX Excellence with AI-Powered Conversations

A Guide for Digital Disruptors

How to Achieve CX Excellence with AI-Powered Conversations

This is the era of the digital disruptor, which Forbes refers to as a brand that is "conceived, shaped and prodded online.” Think Warby Parker or Casper.

What distinguishes these digital disruptors from their legacy counterparts? The ability to keep up with the demands and expectations of discerning, digital-first millennial and Gen Z customers.

This e-Book breaks down how artificial intelligence (AI) can help high-growth digital brands proactively meet growing CX demands without sacrificing scalability.

Included in this e-Book:

  • How to automate self-service
  • Why growing CX demands are causing an evolution in chat technology
  • Ways conversational AI can help digital disruptors meet customer expectations head on