Customer Experience + Customer Service: Breaking Silos to Unify CX
Learn how your brand can build an innovative and unified customer experience management program
Customers are choosing digital first at an accelerated pace, and many prefer self-service and social channels.
However, they still expect informed, relevant, streamlined, and authentic interactions—including human interaction when they want it.
This e-Book introduces a unified approach to data integration, analysis, and visualization.
Download this e-Book to learn:
- The benefits of integrating customer experience and customer service
- Real-world examples of how other companies are connecting the data
- How speech and text analytics provide important customer experience trends
Get the e-Book