The Total Economic Impact™ (TEI) of Verint Digital-First Engagement

The Total Economic Impact™ (TEI) of Verint Digital-First Engagement

An independent study by:

Forrester



To see how these innovative tools are delivering measurable, meaningful results, Verint commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study for Verint’s Digital-First Engagement offerings.

Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 271% ROI within three years of incorporating Verint DFE solutions into their operations. Customers improved contact center efficiencies by deflecting 20% of inbound customer calls, leading to $15.4 million in savings. They also realized these additional benefits:

  • Deflected contact center outreach
  • Increased agent efficiency
  • Faster knowledge updates
  • Improved ramp up time
  • Download the full study to uncover the Total Economic Impact Verint DFE solutions could have on your organization.