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Conversational AI Barometer: Chatbots and Next-Gen AI

Revealing consumer preferences for chatbots and conversational AI

Conversational AI Barometer: Chatbots and Next-Gen AI
Conversational AI technologies are so widespread that most people have interacted with a chatbot in some form.

What we learn from these interactions helps boost our understanding of both the technology and consumer preferences so that organizations can design superior customer experiences.

Read this report to understand consumer preferences and how you should design your conversational AI experiences.  

Top-level findings and key takeaways included in the report:

  • Consumer chatbot usage and preferences
  • Comfort levels with the technology
  • Cultural and generational trends
  • Device and privacy preferences