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Driving Company Strategy Through Support Communities

Recognize the strategic value of support communities

Driving Company Strategy Through Support Communities

More and more companies understand that support communities can play a key role in their self-service and customer success strategies.

Many companies, however, don’t fully recognize how valuable the community can be.

This report explores how leading companies make their support communities the centerpiece of a self-service strategy that is critical for scaling affordable, effective support.

In this report you'll learn:

  • How and why support communities are integral to company strategy
  • Three support community models
  • How companies like Sage and Analog Devices leverage support communities