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The Future of Knowledge Management

4 key questions answered

The Future of Knowledge Management
Verint recently hosted a Knowledge Management (KM) webinar that featured Forrester’s Kate Leggett, Vice President and Principal Analyst, as guest speaker.

In this e-Book, The Future of Knowledge Management: 4 Key Questions Answered, Verint took the opportunity to follow-up with Kate to ask her these key questions about knowledge management:

  • What’s the connection between artificial intelligence and KM?
  • What is contextual knowledge?
  • How can I future-proof my KM solution?

Download the e-Book today to learn why knowledge management is foundational to customer engagement.