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The State of CX Trends Report

How consumers worldwide view conversational customer experiences, AI & bots, and private messaging channels when engaging with brands

The State of CX Trends Report
This report analyzes how consumers worldwide view conversational customer experiences, AI and bots, and private messaging channels when engaging with brands.

The data was gathered by polling over 2,000 consumers, as well as over 100 industry professionals to gauge their strategic CX priorities for 2021.

Get this report to learn how consumers communicate with your brand and how this allows you to benchmark where your corporate peers are focusing their efforts and budgets.

Download this report to learn:

  • How to unlock brand potential with automation
  • Consumer and brand trends that will impact your business
  • Best practices for designing for conversational CX