Scaling research for better CX

The Age of the Customer has arrived

Scaling for better CX

As it stands today, 86% of customers are willing to pay more for a better customer experience, and they are seeking highly responsive, customized, and delightful experiences that seamlessly match their lifestyles.

This shift has been fueled by a number of factors, with massive technological advancements underlying this change.

This e-book is for companies who are ready, willing, and excited to take their brands’ CX to the next level, but also struggle to identify how to accomplish this.

In this e-book you will learn:

  • How to avoid research bottlenecks
  • The benefits of allowing research to be done across teams
  • Ways in which UX practitioners can empower other "non-research" teammates to succeed
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This e-book is sponsored by UserTesting.