5 Key Differentiators That Set Elite Companies Apart

How world-class companies are raising the bar for great CX

5 Key Differentiators That Set Elite Companies Apart

Elite brands do all the “usual” things that you’d expect from established, customer-centric companies. They ensure ease of use, aesthetics, trust, and efficiency — but what separates them is they don’t just stop there.

In a recent study, UserTesting explored 11 of the top CX leading companies, including Apple, Coca-Cola, Costco, Edward Jones, Google, Lexus, Nike, Starbucks, Target, USAA, and Zappos, to explore how elite brands are rewriting the CX playbook and building more connected, and loyal customer relationships.

Grab this report and learn the five key differentiators that set world-class companies apart.

Included in this report:

  • Stellar employee experience
  • Excellent in-person experiences
  • Seamless omnichannel experiences
  • Personalized, high-touch experiences
  • Connecting with customers through emotional design
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This report is sponsored by UserTesting.