Accelerating Your Customer Experience Program
Four steps to success
“How do we get started with improving customer experience?” It’s a daunting question, and one many can relate to.
Today, 89% of companies compete primarily on excellent customer experience (CX) – up significantly from only 36% in 2010. But while 80% of companies believe they deliver “superior experiences”, only 8% of their customers agree. Clearly, companies still have a long way to go in understanding what their customers want from them.
This white paper explores four critical moments of truth that make or break an effective CX program and can help you radically improve your customer experience.
Included in this white paper:
- How to eliminate analysis paralysis and choose your first journey(s)
- How to quickly get these new journeys to market
- How to continuously improve your CX by using data effectively
This white paper is sponsored by Usermind.